Would you make sure you e mail your Get hold of data to customersupport@ empiretoday.com so me may well contact you. Be sure to location Company Place of work HQ article in the subject line of the email.
Soon after 5 phone calls to Empire, They may be struggling to get a hold of your installers!! What sort of installers do they utilize hat they will’t locate them! You beater feel that I'm filing a complaint While using the BBB. Atrocious expertise!
I contacted the supervisor, Stephanie with my problems. She said that Emire would replace the padding but I would have to purchase installation which would be about $four hundred.00. I by now had high quality padding And that i wouldn’t should endure extra price In case your income rep took some time to elucidate.
This is not the working experience that we want for our consumers, and we apologize for this matter. We’ll be in touch with you Soon to produce items appropriate.
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!!!! Just spoke to a person name Anna ID # 2773, who apologized and will offer me $fifty bucks. Genuinely !! someway to relieve the aggravation and inconvenience.. Just how long does Empire assume a consumer to wait ahead of the installation is finish? and its Law that services needs to be rendered upon payment… This is totally not appropriate And that i will not be carrying out business with Empire all over again!!! C. Turner
We regret to listen to that your tile installation didn't fulfill your anticipations. Your fulfillment is crucial to us, and we’ll be pursuing up along with you Soon to debate a resolution.
Totally unacceptable. Empire really should do a much better work ensuring that that their subcontractors are good and obtain The work performed around the day it truly is promised.
So now I am here with almost everything from my closets out on my balcony and we’re expecting rain so I needed to go out to obtain tarps to try to protect all the things And that i’m now needing to get day off work on Monday for that kitchen put in and HOPE that they actually present up and do The work this time.
We regret to hear that the issues have not been solved, and assure you that we consider matters which include these very seriously. We’ll be next up along with you Soon to learn more.
August fifteen, 2018 at twelve:09 pm Fantastic early morning. I'm creating to complain a few botch tile occupation that I experienced carried out on my two bathrooms in April 2018. The work took virtually a few times, the contractor took every one of the product that I assumed I ordered and my commode was replaced improperly. To produce issues more info worse I noticed in June 2018 that my grout was cracking in my Bed room bath– imagined not excessive about it until finally July 2018 when I noticed massive bit empire today free consultation of gout was cracked in my primary rest room and another rest room, in addition to the floor was unleveled. It took me 3 months to secure a vendor out ( right after numerous tries only to become advised he was on trip). When he came he mentioned that the ground was unleveled and that many of your tiles would want to become taken out and changed as a way to deal with.
The direct male oh These marks had been there. I explained no they weren’t as it is possible to tour my residence and see all partitions have been freshly painted – he apologized and sent his employee out to his van to acquire a thing to clean my walls wiith. Effectively my walls went from the product to pink coloring as being the chemical stripped the paint. He then apologized yet again and stated I’m sorry do you think you're satisfied with the carpet task? I toldhim carpet is okay but harming my walls is not all right. My spouse signed our agreement and billing papers U/P below protest. These laborers are outdoors individuals who aren't professional and will be screened prior to entering shoppers households. I was extremely not happy along with your customer care because they were not Skilled. After i termed in to complain Soon after the laborers still left I spoke with a person and he explained to me he was passing my pictures on the supervisor. Today he returns my stick to up get in touch with and tells me he is the supervisor Though his organization card reads guide experts and states empire isn't obligation with the harm to the walls for every deal. I am planning to pursue this as I was reasonable by contacting and allowing you understand how unhappy we had been. I also lobbied a contact for your company headquarters and possess not listened to a phrase from them. I are actually in contact with my charge card organization as I'm disputing prices until finally a resolution is attained – this undoubtedly isn't knowledgeable method to do small business And that i gained’t recommend anybody to empire.
We regret to listen to you have been unsatisfied with all your working experience. We never ever want our consumers to feel in this manner, and we’ll be subsequent up along with you Soon to learn more.
At Empire Today, our Installation Department is the base of our organization. All installation crew associates perform Along with the installers to make sure all client, income and inside requests and prerequisites are fulfilled.