ten.) Scheduling couldn't explain to me what was getting put in if they called the working day prior: was it for LVP? Or Sheet Vinyl? And they couldn’t give me a time range of in the event the installer might be there
We’re disappointed to hear that you're feeling this way, and know that we’ve spoken for you with regard for your concerns. For those who keep on to obtain questions please Get hold of us at customersupport at empire-today.com.
– I named customer service and an individual was despatched To guage. He arrived, and assumes there was a material defect in the trim. He also mentioned that the install task was not performed incredibly nicely as there are pencil marks and insufficient angle cuts in lots of areas of the trim.
I requested him to review web page 9, the place it explicitly states Maryland Law. Your representative was incredibly rude and when I asked to talk to his supervisor, he claimed “he’s at lunch.†I requested the supervisor phone me back again, which he did not. In very good faith, and not as a result of any obligation, I achieved out to quite a few asbestos remediation providers and was advised a similar thing: “VAT won't compromise the air high quality in a home.†Additionally, there isn't any issue with exposure to it, as It's a non-pliable content. In particular, I spoke for the owner at Jenkins Environmental, Inc. He advised me that getting a $four hundred.00 air good quality inspection wasn't definitely worth the Price tag, as asbestos particles would only be within the air if I floor the tiles in a very blender, which I'd not. Your company created an offer to exchange the carpet in my dwelling, which I recognized. The thing to consider was my deposit. Your failure to accomplish the perform determined by the observation within your carpet installers, who presumably haven't any working experience in abatement of environmental hazardous materials, constitutes an unjustifiable breach of that contract. Your manager’s selection to assure me of the refund on my deposit and his failure to stick to by means of on his guarantee was fraudulent and I feel completed to prevent me from pursuing more motion At the moment. I've now asked on a few different situations for my deposit to be refunded. When I was very much willing to get the job done with your business just before my interactions with staff members members who lack customer care and interpersonal capabilities, I now not desire to take action. I'm requesting a reaction to this information. I definitely hope that a resolution can be achieved. Nonetheless, if it's important to terminate the brief partnership, I'm requesting the final time that my deposit be refunded. Thank You.
The crew got here and I might have not questioned for your nicer crew. They came that has a smile on their face and did the do the job and in which so Experienced and cleaned up every thing. They moved the Large Tv set for us and helped go some household furniture. Great Crew!!!!
July thirteen, 2018 at twelve:40 pm Wow, I choose to say Several other terms which i’m feeling but that could only Enable you to feel that I am some un-educated donkey’s powering. I have had calls all week concerning my appt. today, confirming it had been going to occur. My wife And that i had to go ahead and take working day off perform and bought up at 4:thirty am to filter out all the things in our grasp bedroom and also a spare area, so we could have carpet put in today. We completed transferring every check here thing close to eight:00am. at eight:50am I had been calling customer service due to the fact I hadn’t read from anybody nevertheless. Even though I was on hold, I been given a phone from customer service stating they didn't have more than enough installers do entire our set up today. Every thing we own that was in four rooms is now shoved into two rooms. I'm able to Stay by doing this for some time it will just take them to setup carpet in two rooms but no more than that.
I named today to reschedule since the email messages Evidently state that it was not taken care of as I used to be explained to It will be, only to become instructed that I are not able to press my date to April and also I'll drop my deposit if I don’t e book subsequent thirty day period. The agent also could see while in the notes which i required my put in in April, so why would Individuals notes be there if I wasn’t instructed I could do that? When I questioned to speak to the supervisor I was informed no that I'd personally get exactly the same response. I might appreciate to talk to someone that has the authority to help you me out. Despite plan I used to be mislead by the initial agent and as I am even now attempting to perform company with you I am sure a person can mush my appt. out to the desired date. I'd personally take pleasure in a response. Thank you!
We apologize to your knowledge, and are upset to grasp that your fears haven't been resolved. We’ll be in contact with you shortly to even further focus on your concerns.
I've yet to check out The cash. Kim Laurecella (undecided with the spelling) has referred to as me serveral situations for the duration of my Performing hrs. I am a teacher and will’t get the phone at specified occasions. I have defined that. I've identified as Kim back again in minutes and she does not get her cellular phone.
Dye empire today great deal did not match. That they had to interchange all of the carpet. This time, freshly painted baseboards all marked up and wanting repainting plus they chipped a fantastic dimensions bit of lavatory tile that borders the carpet. They under no circumstances told me and glued it down and filled the seam with carpet fibers to seem like grout. Immediately after sending pics to Empire, they scheduled a tile mend for today. Obtained the call at 8:28 this early morning they were on their own way. I went to the home, waited 3 hours and immediately after four phone calls to customer service I used to be advised by a supervisor which i was very first in the agenda along with the restore man or woman wasn't answering their cellphone. We have been both of those discouraged. Then I had been told that Empire was sending again the identical weak installers, who had botched the primary install, hid broken baseboards and broken tile on the next install. I usually do not Consider so. Now they won't give me a slender window to come back with a long term day with different installers. This can be certainly by far the most aggravating working experience using a contractor in my lifetime. Empire, please aid and rectify.
The transitions from some rooms were being off by ½ to 1 inch in top, transitions accomplished poorly as well as the molding, quarter-round was measured, cut and mounted improperly.
We recognize your irritation, and we’re sorry to hear which you have been unsatisfied Using the carpet padding you gained. Please e-mail us at customersupport@ empire-today.com with both equally your account and call information. Be sure you mention Headquarters in the subject line.
I want another person to Speak to me, that isn’t simply a customer service representative that will tell me they're going to leave a voice mail or make a perform buy that hardly ever takes place.
I would also propose you change or change your customer support agents because they are unavailable and do not do their career as promised.