!!!!!!!! Heaven forbid anybody answer a phone devoid of sitting down on maintain for 30 or more minutes. Not a soul seems to have the ability to enable me in in any case. I will DEFINITLY not be utilizing Empire on the remainder of my residence.
We guarantee you that this is simply not the encounter that we want for our customers, and we apologize with the reaction that you gained. We’ll be in touch with you Soon to learn more.
As disappointed as I was with their one:forty five PM arrival for any morning appointment, I greeted the installers with kindness and questioned them their names just before introducing my husband and myself.
As well as Don’s email, Here i will discuss a few to add on the dissatisfaction with Empire Today as well as anxiety of having your business keep on to deceive us with you attempting to deal with the continuous trouble.
twelve/6/2017 Wednesday Referred to as customer service again once more waiting around on supervisor to get on the net Janice transferred me to Lisa here in Philly and now Justin is looking down my paper get the job done and they're stating the crew on Monday did not submitted the paper perform I nevertheless want my a reimbursement and I want this solved this weekend. Not a soul understands which i simply cannot use my kitchen for cooking as every thing from my family room and eating space is in my kitchen.
Even now It could be good to acquire Empire stand at the rear of their very poor installation and unintelligible customer service
August 2, 2017 at 1:54 pm We Employed Empire Today to put in carpet in our office, On July eighteen, 2017. They certainly took a deposit for our invest in and scheduled installation. The main group of installers arrived and resolved they didn't would like to do the job, given that we're an organization that works, they must operate all-around us. We made available to maneuver all the household furniture ourselves in an effort to get The task performed, They simply walked off The work, explained it was not Prepared and still left. We known as our salesman and explained to him what occurred, he reported the installation crew instructed him it wasn't Prepared. The salesman knew when he arrived to our business that we might be working and also the installation must be done office by office, the salesman explained his installers would move the household furniture also, but we felt we could take several our workers and assistance transfer the household furniture to create there position less complicated. Several working day later a whole new group of installers arrived, of course ten am as an alternative to seven am that we have been instructed they'd be there. They might only reach a small part of The work completed due to the fact they came so late. The third working day we had installers, Allow’s just say installer since only (1) confirmed up, following hearing us complain he at last got some assist all-around 2 PM and explained to us he had to remain late because he had A further position to head to the subsequent working day.
We apologize for your personal experience, and assure you that your concerns are essential to us. Make sure you e mail us at your earliest advantage at customersupport at empire-today.com using your account and get in touch with information, and point out Headquarters in the topic line so we could even more help you.
November fifteen, 2017 at five:38 pm Our condition is past preposterous….installer didn’t set the rest room on limited soon after putting in ground. I called & e-mailed Empire telling them over it & that we ended up going to get mould because the drinking water was seeping less than the ground. Following a number of mo. they ultimately came & tore out the floor * discovered in existence was mildew. We lived With all the mildew for one more several mo. before someone came out to deal with it. Now I preserve calling & calling bc several of the drywall was taken out. Eventually they named & advised me to locate a drywaller, which empire today reviews nj wasn't my work.
Many thanks on your suggestions. We’re sorry to listen to that the concerns have not been tackled, and we apologize for that inconvenience. We’ll be in touch with your shortly to further more go over your encounter.
We regret to hear that this was your practical experience and wish to even more assist you. Please e mail your considerations and account details to customersupport at empire-today.com, and mention Headquarters in the subject line, so we will additional support you.
We identified as the business and no-one is aware of exactly where the freakin installer are. Never once more which i will deal Using these business all over again. I is going to be making contact with the corporate office to allow them to know that they’re subcontractors suck! They waisted my two working day off expecting absolutely nothing. Any individual that reads this appear for a corporation that cares
This isn't the working experience that we want for our customers, and we’d choose to further examine your concerns. However, we’re struggling to perspective your phone number.
The crew got here and I might have not asked for your nicer crew. They came that has a smile on their encounter and did the do the job and wherever so Qualified and cleaned up almost everything. They moved the Weighty Tv set for us and assisted shift some home furniture. Brilliant Crew!!!!